Bill’s Bills – My not so smart meter

A Householder Club case study:

Bill moved into his new home in April 2019. In July 2019, he had the existing static meter replaced with a new smart meter. His meter reading from 8th April 2019 to 31st July 2019 (115 days) was 1583kw =13.77kw per day.

In August 2020, Bill discovered a fault with his heating so had someone come out to fix it. He then discovered his meter reading from 31st July 2019 to 8th August 2020 (374 days) was 9916kw = 26.51kw per day

A rise of 93% in usage!

Bill contacted his energy supplier about this huge increase. After an investigation, it came to light that the manufacturer of Bill’s smart meter had problems with software in high-rise flats and rural settings. It was using two communication systems that can conflict with each other.

The manufacturer in question is the exclusive supplier of smart meters for Scotland and the North of England. The most rural areas in the UK, and home to many cities with high-rise flats.

With the help of his energy supplier, Bill managed to find out that his smart meter had a fault which had resulted in him being seriously overcharged. When faulty, smart meters can mismeasure by anything from 54% to 240%.

Bill was given a refund by his energy supplier and now has a new smart meter that he checks regularly for peace of mind.

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